AALAMULOUD - Terms & Conditions

LUXURY & BEYOND !

Terms & Conditions

Welcome to AALAMULOUD, where luxury fragrance craftsmanship meets your discerning taste. By accessing our website and purchasing our exquisite products, you agree to abide by the following terms and conditions. These terms outline the rights and responsibilities of both parties, ensuring a transparent and mutually beneficial relationship. From product descriptions to intellectual property rights, we aim to provide you with a seamless shopping experience while upholding the highest standards of integrity and quality.

Shipping Policy

At AALAMULOUD, we prioritize the safe and timely delivery of our products to our valued customers. Please review the following shipping policy for important information regarding shipping options, delivery times, and other related details:

Domestic Shipping:

We currently only support Domestic shipping delivery through a third-party shipping company. We are committed to ensuring that your orders are delivered safely and efficiently to your desired destination within India.

Delivery Time:

Minimum Delivery time 3-5 days

Maximum Delivery time 7 - 10 days

Delivery times may vary depending on your location within India. Since our warehouse is located in Mumbai, delivery times will differ state-wise. We kindly ask our customers to consider their distance from Mumbai when placing their orders and to anticipate longer delivery times for locations further away.

International Orders:

Please note that we do not currently support international shipping. Any international orders placed will only be eligible for national delivery within India. We apologize for any inconvenience this may cause and appreciate your understanding.

Tracking Orders:

Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to track the progress of your delivery and estimate the expected arrival date. Please note that tracking information may take up to 24-48 hours to become available after your order has been dispatched.

Shipping Fees:

Shipping fees are calculated based on the weight of your order and your delivery location within India. The shipping cost will be displayed at checkout before you complete your purchase. Please review the shipping fees carefully before placing your order.

Order Processing:

Orders are typically processed and shipped within 1-3 business days from the date of purchase. However, please note that processing times may be longer during peak seasons or promotional periods. We appreciate your patience and understanding during these times.

Product Damage:

Please note that AALAMULOUD is not responsible for any damage to products incurred during shipping. We take great care in packaging our products securely to minimize the risk of damage during transit. However, if you receive a damaged product, please contact the courier service for assistance.

If you have any questions or concerns regarding shipping, delivery times, or any other related inquiries, please don't hesitate to contact our customer service team at

Email : aalamuloud.co.in@gmail.com

At AALAMULOUD, we are committed to protecting the privacy and security of our customers' personal information. We believe in transparency and accountability when it comes to handling data, and we want you to feel confident in how we collect, use, and safeguard your information.

Information Collection:

We do not track or extract any customer data through our website without customer consent. Any personal information provided by our customers, such as name, email address, shipping address, and payment details, is voluntarily submitted during the checkout process. We only collect the information necessary to process and fulfill your orders and to communicate with you regarding your purchases.

Information Use:

The personal information collected from our customers is used solely for the purpose of fulfilling orders, providing customer support, and improving our services. We do not sell, trade, or rent any customer information to third parties without explicit consent. Your trust is paramount to us, and we take the responsibility of safeguarding your data seriously.

Data Security:

We implement industry-standard security measures to protect the confidentiality and integrity of customer information. Our website is encrypted using Secure Socket Layer (SSL) technology to ensure that your personal and financial data is transmitted securely. Additionally, we regularly review and update our security protocols to mitigate any potential risks.

Third-Party Services:

While we do not share customer data with third parties without consent, please note that our website may contain links to external websites or services that are not operated by AALAMULOUD. We encourage you to review the privacy policies of these third-party websites, as we cannot be responsible for the privacy practices or content of external sites.

Consent:

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website or providing any personal information.

Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [aalamuloud.co.in@gmail.com].

Cancellation Policy

At AALAMULOUD, we strive to provide our customers with a seamless shopping experience. However, due to technical limitations, our website does not currently support order cancellations once an order has been placed. We apologize for any inconvenience this may cause.

If you wish to cancel your order, we kindly ask that you contact us via email or direct message on our Instagram page with your authentic order details. Our customer service team will do their utmost to assist you with your cancellation request.

Please ensure to provide accurate order information, including your order number and relevant details, to expedite the cancellation process. While we cannot guarantee that all cancellation requests can be accommodated, we will make every effort to assist you in resolving the matter.

Refund Policy

At AALAMULOUD, we take pride in offering our customers the finest quality luxury fragrances. Our commitment to authenticity and purity is at the core of everything we do. Due to the meticulous protocols we have in place to ensure the authenticity and purity of our products, we regret to inform you that we are unable to support refunds under certain circumstances.

Our stringent quality control measures are designed to uphold the integrity of our fragrances, guaranteeing that each bottle meets our exacting standards. As a result, once a product has been purchased and opened, we are unable to accept returns or offer refunds. This policy is in place to safeguard against any potential compromise to the authenticity or quality of our fragrances.

While we understand that situations may arise where a refund is desired, we assure you that our commitment to customer satisfaction remains unwavering. If you have any concerns about your purchase or are dissatisfied with your product for any reason, please do not hesitate to contact our customer service team. We are dedicated to addressing any issues promptly and finding a satisfactory resolution.

At AALAMULOUD, we welcome your inquiries, feedback, and requests with open arms. Our dedicated customer service team is here to assist you with any questions or concerns you may have regarding our luxury fragrances, orders, or policies. Whether you prefer to reach out via email, or our online contact form, rest assured that your message will be met with the utmost care and attention. We value your feedback and are continuously striving to elevate your experience with AALAMULOUD.

Email us : aalamuloud.co.in@gmail.com

Dm us on our Instagram Page :

Aalam ul Oud ©️ (@aalam_ul_oud) • Instagram photos and videos7,112 Followers, 500 Following, 994 Posts - See Instagram photos and videos from Aalam ul Oud ©️ (@aalam_ul_oud)

Google review of Aalam ul oud by zakir shaikh★★★★★ "Authentic and genuine products of Oud and agarwood and very well managed by Tahir bhai generosity and simplicity."

Google review of Aalam ul oud by Yash Pange★★★★★ "Hospitality- 5/5 Material- 5/5 Vibe- 5/5 Quality- 5/5 Price- 5/5"

ADDRESS

Aalam ul oud · Shop no 7, Hatimi Shoppy, Bhoirwadi Rd, Dombivli East, Dombivli, Maharashtra 421201, India

Email : support@aalamuloud.com

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